This policy explains how Centrale Médico-Dentaire collects, uses, stores, and protects personal data relating to users of the medico-dentaire.com website and its associated services, including online ordering, customer support, and marketing communications.

It applies to any visit to the site, any account creation, any purchase, and any interaction with our teams. It is drafted in accordance with Moroccan Law No. 09-08 and its implementing texts, under the supervision of the CNDP.

Data controller: Centrale Médico-Dentaire - SARL - Registered office: Bureau N°101, Haut Founty lot 71, Agadir, Maroc - RC: 49065 - ICE: 002888744000060 - IF: 50580424 - Professional tax: 55005061 - CNSS: 4523861.

Privacy contact: centrale@medico-dentaire.com | 06 61 39 26 76

DPO / Privacy contact person: —.

Required regulatory filings are made whenever applicable law requires them.

• Identification and contact data: title, first name, last name, e-mail, phone number, address, customer number.
• Account and order data: login details, purchase history, invoicing, deliveries, returns, and after-sales service.
• Professional data: supporting information when a product is restricted to authorized professionals.
• Traceability data for certain medical devices: references, batch or serial numbers, safety actions, and recalls.
• Payment data: transaction data processed by secure providers, without CMD storing card numbers.
• Browsing and technical data: logs, IP address, online identifiers, cookies, and trackers.
• Commercial preferences: subscriptions, consent records, and interests where relevant.

Data mainly comes directly from you through forms, orders, customer accounts, and exchanges with customer support. Some data is generated by your use of the site or transmitted by partners and processors when needed to perform the services.

• Managing accounts, orders, invoicing, delivery, and after-sales service.
• Regulatory compliance, including traceability, safety, and recalls for medical devices.
• Website security, fraud prevention, and authentication.
• Commercial outreach by e-mail or SMS within the applicable legal framework.
• Audience measurement, site improvement, and analytics subject to the applicable consent rules.

• Consent for electronic marketing and non-essential cookies.
• Performance of a contract or pre-contractual steps.
• Legal obligations in accounting, tax, health, or traceability matters.
• Protection of vital interests where necessary.
• Legitimate interest where authorized by law and not overriding your rights.

Fields marked as mandatory are required to process your request, create your account, fulfil your order, or provide the requested service. Without them, some operations may be impossible.

Data is accessible to authorized personnel of Centrale Médico-Dentaire and to processors acting on our instructions, including hosting providers, payment providers, transport and logistics partners, IT maintenance providers, transactional tools, manufacturers or suppliers for traceability, professional advisers, and competent authorities. Contractual commitments govern confidentiality, access, and security.

The website and its data are mainly hosted in France (OVH). Certain technical or analytics services may involve processing outside Morocco. When personal data is concerned, such transfers are governed in accordance with applicable regulations.

Subject to applicable law, you have rights of access, rectification, and objection on legitimate grounds. You may also request erasure where the law requires it and withdraw your consent for processing based on consent.

To exercise your rights, contact us at centrale@medico-dentaire.com or by post at Centrale Médico-Dentaire, Bureau N°101, Haut Founty lot 71, Agadir 80000, Maroc. Proof of identity may be requested where there is a reasonable doubt.

You may also lodge a complaint with the CNDP - Avenue Al Arz, Secteur 4, M1, Hay Riad, Rabat (Morocco) - contact@cndp.ma - www.cndp.ma.

We implement appropriate technical and organizational measures to protect data against destruction, loss, alteration, disclosure, or unauthorized access. Comparable safeguards are required from our processors.

For non-essential cookies, your prior consent is collected through a banner and a preferences module. For more information about cookie types, durations, and partners, please read the Cookie Policy.

The site is primarily intended for healthcare professionals and adult customers. We do not knowingly collect personal data from minors. If you believe that a minor has provided us with data, contact us so that we can review the situation.

We may update this policy to reflect legal, technical, or operational developments. The version notice indicates the latest update. If a material change occurs, appropriate notice will be provided.

For any question about this policy or your personal data: centrale@medico-dentaire.com | Centrale Médico-Dentaire, Bureau N°101, Haut Founty lot 71, Agadir 80000, Maroc | 06 61 39 26 76